Support

Contact Support

Email us at contact@myoffload.app. We aim to reply within 2 to 3 business days.

Please include:

• the email address used for your MyOffload account
• your device model and iOS version
• a short description of what happened
• screenshots or screen recordings if helpful

Do not send sensitive personal information unless it is necessary for your request.

Notifications Are Not Working

Check:

• MyOffload notifications are allowed in iOS Settings
• Focus mode or Do Not Disturb is not blocking notifications
• the task has a date or time reminder
• task reminders are enabled in MyOffload Settings

Voice Offload Is Not Working

Check:

• microphone permission is allowed in iOS Settings
• your internet connection is active
• you are signed in if required
• you have not reached your daily AI offload limit

Sign-In or Login Issues

Check:

• you are using the same sign-in method (Apple, Google, or email) you used to create the account
• your internet connection is active
• for Sign in with Apple, that it is enabled in iOS Settings under your Apple ID

If you still cannot sign in, contact contact@myoffload.app from the email linked to your account.

Subscription or Trial Issues

Subscriptions are managed through your Apple ID. You can manage or cancel your subscription in iOS Settings, Apple ID, Subscriptions.

If you purchased MyOffload Plus but do not see access in the app, use Restore purchase in the paywall or subscription screen.

Account Deletion

You can delete your MyOffload account inside the app:

1. Open MyOffload.
2. Go to Settings.
3. Open your account or profile section.
4. Choose Delete account.
5. Confirm deletion.

Account deletion is intended to remove:

• tasks and notes
• saved tags
• onboarding profile and preferences
• Boo rewards, colors, scenes, and gamification data
• subscription status stored in Firebase
• profile photo stored in Firebase Storage
• Firebase authentication account

If the app asks you to sign in again, this is a Firebase security requirement before deleting an account.

Subscription Cancellation

Deleting your MyOffload account or deleting the app does not automatically cancel an Apple subscription.

1. Open iOS Settings.
2. Tap your Apple ID.
3. Tap Subscriptions.
4. Select MyOffload.
5. Cancel the subscription.

Requesting a Copy of Your Data

You can ask for a copy of the personal information linked to your account. Email contact@myoffload.app with the subject line: MyOffload Data Request, from the email linked to your account. We may need to verify your identity before we respond.

Data Deletion Requests

If you cannot access your account or need help deleting data, contact contact@myoffload.app.

Use the subject line: MyOffload Data Deletion Request.